As an office manager you know effectively implementing new procedures is critical. New procedures are implemented to improve results and efficiency. Say there is a procedure that takes 5 steps but it can be done without doing step 2 and 4, so they are eliminated, now you are left with a 3 step procedure that [...]

A clients’ perception of a staff influences their expectations of a business. These tips should help with improving a client’s perception of your staff. Mark twain once said “Clothes make the man, naked people have little or no influence in society.” Presentation means a lot and it is important to constantly maintain and improve a [...]

Now there’s a concept. What an elusive practice that is hard succeed at. I believe good management is an acquired skill that usually comes with age and wisdom. Learning from experiences, both successful ones and those riddled with failure. But experience alone isn’t enough. Good management skills can be learned and when combined with experience [...]

While technology affords us new learning opportunities like webinars, webcasts, and video conferencing, the art of personal interaction and the benefits of sharing in common groups are being lost. Nothing can replace the feeling of sharing goals, ideas, and solutions with those who understand our problems, frustration, and needs.While we need the large conferences and [...]

Knowing which type of training pairs well with each learning method is great but what if you or your staff member doesn’t know which learning method works best for them. Understanding how your staff members learn and pairing instruction with the method can dramatically change the way your office operates. It can also limit frustrations [...]

Training can be arduous and frustrating, especially after training is completed and you continue to see procedures being performed incorrectly or ignored. You should consider who is performing the training; you, staff member, or hired consultant. There are many advantages and disadvantages to every trainer but you should make your decision on a hierarchy. Make [...]