Practice Management

October 5, 2010

Managing Workflow

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Written by: Justin Rasmussen
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As an office administrator, managing staff workflow and accountability are vital in turning a profit.
When tracking something on paper it can easily get lost, which hinders workflow. Many companies are moving to software programs to manage workflow, but sometimes they move to too many applications or the software they get is too complicated to use effectively. Find a consolidated program that keeps everything in one place, thus streamlining the process.

Micromanagement is not the same as workflow management. Workflow management is getting the most out of a process and the people. If a workflow process is well designed, then less will “slip through the cracks,” and work will get done quicker and more accurately.
Accountability isn’t about maintaining trust; it’s about responsibility and accuracy. A good system has to encourage a system of delegation, accountability and needs to be visible to both management and staff to evaluate and measure performance. It will give everyone a clear understanding of what is being done, what has been done, and what still needs to be finished.
All of these things bring value to the big picture reports. It makes all the information being tracked more profitable to the company.
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About the Author

Justin Rasmussen
Justin helps companies find new ways to connect and interact with their customers, develop products, and strategic planning and execution. Justin is a partner at Coffee House Ideas, a full-service interactive agency and digital production studio, where they help companies blend technology, design, and humanized strategy. Justin writes articles and blogs on business, technology, humanity and how they interact together in today's marketplace at [thisisjustin.com] and [coffeehouseideas.com].




 
 

 
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